Our Return Policy is Simple and Easy! 
 
Ultimately we want your shopping experience with us to be not just satisfactory, but outstanding!  Any purchase (excluding non-stock and special order products) will be refunded or exchanged within 30 days of the purchase. Shipping costs will not be returned.  If you paid for expedited shipping, your refund will have any subsidized shipping costs deducted from your refund.
 
The only exception to a return is the following: custom-made items or hand assembled items, sanitary items (i.e. Water Coolers, filters, UV lamps, etc), clearance items, open box items, accessories (i.e. bulbs, fabric/glass shades, trims, remotes, wire, etc), installed items or any items that use fuel (i.e. gasoline products) are non-returnable unless defective.    Please make sure that any return is uninstalled and in resalable condition as it will be inspected upon return. 
 
Please contact us if you have specific questions about your product.  We appreciate your business and look forward to serving you!
 
Steps to process a return:
 
1.    Contact Customer Service at cs@elitefixtures.com.
2.    Obtain a valid RGA# number from our Customer Service Department.
3.    Have all original packaging** (including instructions and parts).
4.    Packaging must not have writing on it or defaced in any way.
5.    You must send back to the correct address provided by our Customer Service Department. 

** Please note that if the item is received and has either been installed or is not in the original packaging, missing parts and/or instructions, a 25% restocking fee will be automatically applied.  All returned items are photographed for proof of delivery.
 
Please understand that it is your responsibility to insure package contents being returned in the event of damage in shipment.  Please note that some items arrive defective or damaged and may require a photo to process the return/replacement (this is mandated by the manufacturer in order to resolve your issue).