FAQ Orders


Is your site secure for online ordering?
EliteFixtures.com is concerned with the safety and security of our customers. Therefore, we put a number of technological protections in place to ensure that each transaction is secure. For additional security, please be aware that you:

  • Always keep your passwords private and secure
  • Maintain passwords that are not easy to guess
  • Will never be contacted by an EliteFixtures.com representative via email or phone and be asked to disclose your password or credit card information

How do I find an item?
Finding your item on our site is extremely easy. You may use the search field located on every screen to search by a particular model number, category, manufacturer or description. You can also choose to search using the facet fields in any combination to search by category, style, manufacturer, price, etc.

Can I ship to P.O. Box?
At this time we are not able to ship to any P.O. Box.

Do you ship internationally?
At this time, we only accept orders from within the United States and Canada. We apologize for any inconvenience this may cause you.

Where is my order shipping from?
Because we offer a wide variety of products, our products can be shipped from multiple warehouses across the country.  We do this for two reasons, we don't have enough space in one warehouse and we try to select the closest location to your order so that you get the item faster!

How soon is my order shipped?
Generally, all products are ready to ship within 1-2 days from the time the order is placed; however custom or hand assembled items may take longer (brands assembled, Crystorama, James R Moder, Justice Design, LBL, Northeast Lantern, PWG, Tech Lighting). When items are requested to ship expedited, they are shipped with the expedited service once the item is picked, packed and ready to ship.  However, some items will display longer ship times if the inventory shows it is not in-stock and those will most likely be shipped within a week.

Next Day Air and 2nd Day Shipping?
Generally, items that are shipped air will be shipped on the next business day for Next Day Air and on the 2nd Business Day for 2nd Day Shipping service.  Keep in mind that this is once the item is picked, packed and ready to ship.

How much does shipping cost?
If your order collectively totals over $39 and all products are shipping to the same address, shipping is FREE regardless of how many packages are shipped in the contiguous US states! Free Shipping is either Ground or Freight (if your package is considered oversized). Freight deliveries are to curbside only.  The best shipping method will be determined by using any ground carrier, but limited to: FedEx, UPS, USPS, etc.  Please note: If your order is shipped freight, you will be contacted by the freight carrier to schedule a delivery appointment.  If a delivery appointment is not scheduled, your merchandise will be in "storage" and will accrue storage fees that will be assessed to you.  Therefore, it is imperative to schedule a delivery appointment with the carrier.

What does free Freight Shipping include?
Your freight shipment is Curbside delivery.  This means that delivery of your item(s) will be to the curb at the end of your driveway.  Items will not be delivered into the home or up any flights of stairs.

This service does not include set up or assembly of items or removal of packaging materials.

How do I check the status of my order?

When you place an order you will have an account at EliteFixtures.com. You will be able to change personal information and check the recent status of any order using the "My Account" feature.

How can I cancel an order?
There are several ways you can cancel your order that has not yet shipped. You can cancel any order by emailing customer service at cs@elitefixtures.com or by calling 1-800-921-4162. However, you cannot cancel an order if the order has already been picked and shipped.