Q & A
Q: Which Freight Service do you use for Shipping?
We will ship FedEX Ground, UPS Ground or Freight to our consolidation facility. From there your order will be shipped to your street address in Canada. Please note, you may receive two tracking numbers per order (one which is to our freight forwarder).
Q: How you process returns and refunds?
Our return policy is simple and the same as in the US. Please see our Returns Policy for details
*Please note: Your bank will make neccessary conversions based on the exchange rate at the time of the transaction. We are not responsible for additional charges or timing differences that your bank may charge you for transactions, refunds or credits. If you have questions about your exchange rate or credit card fees please contact your credit card company or bank for more details.