Our Return policy is Simple and Easy!
Ultimately we want your shopping experience with us to be not just satisfactory, but outstanding! We offer a 30 day no restocking fee return that is without a doubt the best in our industry. Our competitors can take upwards of 6 weeks to issue a refund. It is our company policy to issue credit for proper returns/ refunds within 14 business days. We consider ourselves on the clock once your returned item hits the loading dock!
We promise to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise.
All EliteFixtures.com lighting items are returnable within 30 days of delivery for a refund of the full price of the item minus our shipping costs. If the purchase was sent with “Free Shipping” the original shipping costs will be deducted from the refund.
The only exception to a return is the following: custom-made items or hand assembled items, sanitary items (i.e. Water Coolers, filters, UV lamps, etc), clearance items, open box items, accessories (i.e. bulbs, fabric/glass shades, wire, etc), installed items or any items that use fuel (i.e. gasoline products) are non-returnable unless defective. Please make sure that any return is uninstalled and in resalable condition as it will be inspected upon return.
Please contact us if you have specific questions about your product. We appreciate your business and look forward to serving you!
Steps to process a return:
1. Contact Customer Service at firstname.lastname@example.org
2. Obtain a valid RGA# number from our Customer Service Department.
3. Have all original packaging** (including instructions and parts).
4. Packaging must not have writing on it or defaced in any way.
5. You must send back to the correct address provided by our Customer Service Department.
** Please note that if the item is received and has either been installed or is not in the original packaging, missing parts and/or instructions, a 25% restocking fee will be automatically applied. All returned items are photographed for proof of delivery.
Please understand that it is your responsibility to insure package contents being returned in the event of damage in shipment. Please note that some items arrived defective or damage may require a photo to process the return/replacement (this is mandated by the manufacturer in order to resolve your issue).
If the item is defective, we will gladly send you a replacement at absolutely no charge to you (shipping the defective item back and a new product to you is covered by us too). If the defective item was a clearance item, we will do our best to replace it for you. However, those quantities are limited and may result in a refund only.
You'll be happy to see that there is absolutely No Fine Print, unlike our competitors!